cdajl Privacy Policy
At cdajl, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains in clear, formal terms exactly what personal data we collect from players in Bangladesh, why we collect it, how we use it, who we may share it with, and what rights you hold over your own information.
1 Introduction
This Privacy Policy ("Policy") is published by cdajl ("cdajl", "we", "us", "our"), the operator of the online betting and gaming entertainment platform accessible at cdajl.io. This Policy applies to all registered players, visitors, and users ("you", "your") who interact with the cdajl platform, website, mobile interface, or customer support channels.
cdajl takes the protection of personal data seriously. We are committed to handling all personal information in a transparent, responsible, and secure manner consistent with applicable data protection principles. We do not sell your personal data to third parties for their independent marketing purposes.
By registering an account with cdajl or by continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should refrain from using the cdajl platform.
This Policy should be read alongside the cdajl Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Together, these documents set out the full framework governing your relationship with cdajl.
2 Personal Data We Collect
cdajl collects personal data that is necessary to provide, maintain, and improve the services we offer. The categories of personal data we may collect include, but are not limited to, the following:
2.1 Registration & Identity Data
When you create a cdajl account, we collect your full legal name, date of birth, gender, nationality, residential address (including city, district, and postcode within Bangladesh), email address, and mobile phone number. This information is required to establish your account identity and to fulfil our Know Your Customer (KYC) obligations.
2.2 Identity Verification (KYC) Documents
To comply with our verification obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents such as a recent utility bill, bank statement, or any equivalent document confirming your residential address in Bangladesh. These documents are processed securely and retained only for as long as required.
2.3 Financial & Transaction Data
We collect records of all deposit and withdrawal transactions conducted through your cdajl account, including transaction amounts in Bangladeshi Taka (৳ / BDT), payment method identifiers (such as bKash wallet numbers, Nagad numbers, Rocket numbers, Upay numbers, or card reference tokens), transaction timestamps, and transaction status records. We do not store full card numbers — only tokenised references provided by our payment processor partners.
2.4 Betting & Gaming Activity Data
We maintain full records of your betting and gaming activity on the cdajl platform, including bet placements, bet amounts, markets selected, game sessions, outcomes, winnings, and bonus redemption history. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.
2.5 Technical & Device Data
We automatically collect certain technical data when you access the cdajl platform, including your IP address, device type and model, operating system version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration, page interaction logs, and referring URL. This data is collected to ensure platform security, improve user experience, and detect suspicious or fraudulent behaviour.
2.6 Communications Data
When you contact cdajl through our customer support channels — including live chat, email, or any support ticket system — we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. These records allow us to resolve disputes, improve service quality, and maintain an accurate history of player interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID, email, phone | Account registration, KYC compliance |
| Financial Data | Transaction records, payment method tokens, BDT amounts | Deposit/withdrawal processing, AML checks |
| Gaming Data | Bet history, game sessions, winnings, bonuses | Account management, responsible gaming |
| Technical Data | IP address, device info, browser type, session logs | Security, fraud prevention, UX improvement |
| Communications Data | Support chat logs, email correspondence | Dispute resolution, service quality |
3 How We Collect Your Data
cdajl collects personal data through the following primary channels:
- Direct submission: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or opting into a promotion.
- Automated collection: Data gathered automatically by our platform systems as you browse, log in, place bets, or interact with the cdajl interface — including cookies, server logs, and session tracking technologies.
- Third-party sources: Data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) during transaction processing; data from KYC verification partners used to validate identity documents; data from fraud prevention and anti-money laundering (AML) screening services.
- Publicly available sources: In limited circumstances, cdajl may verify information against publicly available records or databases, such as national identity registries, to confirm the accuracy of registration details.
4 How We Use Your Personal Data
cdajl uses the personal data we collect for the following purposes:
4.1 Account Management & Service Delivery
To create, maintain, and manage your cdajl account; to process deposits and withdrawals in Bangladeshi Taka via your chosen payment method; to verify your identity in accordance with KYC requirements; to process bets and gaming activity; and to provide you with access to the full cdajl product suite including sports betting, live casino, slots, jackpots, and vouchers.
4.2 Security & Fraud Prevention
To monitor platform activity for signs of fraud, money laundering, account takeover attempts, bot activity, multi-accounting, or any other prohibited conduct as defined in the cdajl Terms & Conditions. We use automated and manual review processes to investigate suspicious activity and to protect both individual players and the integrity of the cdajl platform as a whole.
4.3 Legal & Regulatory Compliance
To fulfil our obligations under applicable anti-money laundering (AML) laws, data protection principles, and any lawful requests from relevant government or law enforcement authorities. cdajl retains transaction records and KYC documentation for the minimum periods required by applicable law.
4.4 Responsible Gaming
To monitor player betting patterns and account behaviour for indicators of potential problem gambling; to enforce player-set deposit limits, session reminders, cooling-off periods, and self-exclusion requests; and to contact players proactively where responsible gaming concerns are identified by our monitoring systems.
4.5 Customer Support
To respond to your queries, complaints, and support requests efficiently and accurately; to maintain records of prior interactions for continuity of support; and to improve the quality of our customer service operations based on aggregated interaction data.
4.6 Marketing & Promotions
Where you have provided explicit consent, we may send you promotional communications about cdajl bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket season offers), and platform updates via your registered email address or mobile number. You may withdraw consent for marketing communications at any time by contacting [email protected] or by updating your account communication preferences.
4.7 Platform Improvement
To analyse aggregated, anonymised usage data in order to improve the cdajl platform's performance, design, content offering, and user experience. This analysis does not involve making decisions about individual players on the basis of automated profiling alone.
5 Legal Basis for Processing
cdajl processes your personal data on the following legal bases, depending on the purpose of processing:
- Contractual necessity: Processing required to perform the contract between you and cdajl — including account creation, transaction processing, and service delivery.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML checks, KYC verification, and lawful government or law enforcement requests.
- Legitimate interests: Processing necessary for cdajl's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
- Consent: Processing based on your explicit, freely given, informed consent — specifically for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 Sharing Your Personal Data
cdajl does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing purposes. We may share your personal data with third parties only in the following circumstances:
6.1 Payment Processors
Personal and transaction data is shared with payment processing partners — including bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) — to the extent necessary to execute deposit and withdrawal transactions. These partners process your data under their own privacy policies and in accordance with applicable financial regulations.
6.2 Identity Verification & KYC Partners
cdajl works with trusted third-party KYC verification service providers to validate the identity documents you submit. These providers receive only the minimum data necessary to carry out verification checks and are contractually bound to use that data solely for that purpose.
6.3 Fraud Prevention & AML Screening Services
Transaction and identity data may be shared with fraud detection and anti-money laundering screening service providers as part of our risk management and compliance programme. These providers operate under data processing agreements with cdajl and are prohibited from using your data for any other purpose.
6.4 Game Content Providers
Certain technical data — such as session identifiers and game activity logs — is shared with our game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) to the extent required to deliver and render their games within the cdajl platform. These providers do not receive your full identity or financial data.
6.5 Legal & Regulatory Authorities
cdajl may disclose personal data to relevant government bodies, law enforcement agencies, or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. In such cases, cdajl will disclose only the minimum data required to satisfy the legal obligation.
Our Commitment: cdajl will never sell your personal data to data brokers, advertising networks, or any unaffiliated third party for commercial gain. Data sharing is limited strictly to the operational purposes described in this section and is governed by data processing agreements with all third-party recipients.
7 Cookies & Tracking Technologies
cdajl uses cookies and similar tracking technologies on the platform to ensure its proper operation and to improve your experience. A cookie is a small text file placed on your device by a web server. Cookies do not carry viruses and cannot access other information on your device.
7.1 Types of Cookies We Use
- Essential cookies: Required for the cdajl platform to function correctly — including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
- Analytics cookies: Used to collect anonymised data about how players interact with the platform — such as pages visited, time on page, and navigation paths — to help cdajl improve its service.
- Functional cookies: Used to remember your preferences, such as language settings, display preferences, and last-visited game categories, to provide a more personalised experience on return visits.
- Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts by validating device and session consistency.
7.2 Managing Cookies
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cdajl platform. For guidance on managing cookies in major browsers, please refer to your browser's official help documentation. Continued use of the cdajl platform following your first visit constitutes acceptance of our use of essential cookies.
8 Data Retention
cdajl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
- Account and identity data: Retained for the duration of your active account relationship with cdajl and for a minimum period of five (5) years following account closure, in accordance with AML record-keeping obligations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, or such longer period as required by applicable law.
- KYC verification documents: Retained for the duration of your account and for five (5) years following account closure, unless a longer period is required by law.
- Customer support communications: Retained for three (3) years from the date of each interaction, after which they are securely deleted or anonymised.
- Technical and device data: Typically retained for twelve (12) months in identifiable form, after which data is aggregated and anonymised for analytical purposes.
- Marketing consent records: Retained until consent is withdrawn, plus one (1) year to maintain a record of the consent event.
Following the expiry of applicable retention periods, cdajl will securely delete or irreversibly anonymise the relevant personal data. Data that has been fully anonymised is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.
9 Data Security
cdajl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and cdajl's servers.
- Encryption of sensitive data at rest within cdajl's database infrastructure.
- Access controls ensuring that only authorised personnel with a legitimate business need may access personal data, subject to role-based permissions and audit logging.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Two-factor authentication (2FA) options available to all registered cdajl players to add an additional layer of account security.
- Real-time intrusion detection and anomaly monitoring systems covering all cdajl platform infrastructure.
- Secure data centre facilities with physical access controls, redundant systems, and disaster recovery procedures.
While cdajl takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and for reporting any suspected unauthorised access to [email protected] immediately.
Security Reminder: cdajl will never ask for your password via email, live chat, SMS, or any other channel. If you receive a communication claiming to be from cdajl and requesting your account password or full payment details, treat it as fraudulent and report it to [email protected] immediately.
10 Your Data Protection Rights
As a cdajl player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data protection team at [email protected] with a clear description of your request. cdajl will respond to all valid requests within a reasonable timeframe, typically within 30 days.
10.1 Right of Access
You have the right to request a copy of the personal data cdajl holds about you, along with information about how that data is used and who it has been shared with. This is commonly known as a Subject Access Request (SAR).
10.2 Right to Rectification
You have the right to request that cdajl corrects any personal data we hold about you that is inaccurate, incomplete, or out of date. Some information — such as your registered name and date of birth — may require supporting documentation before it can be amended, in order to maintain the integrity of our KYC records.
10.3 Right to Erasure
In certain circumstances, you may request that cdajl deletes the personal data we hold about you. This right is subject to overriding legal obligations: cdajl is required to retain certain data for AML compliance and regulatory purposes, and erasure requests cannot be fulfilled where retention is legally mandated. Where erasure is not possible, cdajl will explain the reason clearly.
10.4 Right to Restrict Processing
You may request that cdajl restricts the processing of your personal data in specific circumstances — for example, while the accuracy of data is disputed, or where you have objected to processing based on legitimate interests pending verification of those interests.
10.5 Right to Object
You have the right to object to cdajl's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to your data being used for direct marketing purposes, which cdajl will action immediately upon receiving your objection.
10.6 Right to Withdraw Consent
Where cdajl processes your data on the basis of your consent — primarily for marketing communications — you may withdraw that consent at any time by contacting [email protected] or adjusting your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
11 Children's Privacy
The cdajl platform is strictly intended for adults aged 21 years and above. cdajl does not knowingly collect, process, or retain personal data belonging to persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any bets placed, return any deposits after deducting claimed bonuses, and securely delete the relevant personal data.
21+ Age Restriction: If you believe a minor has registered an account on cdajl or has been accessing the platform, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act without delay on any credible report.
12 Third-Party Links
The cdajl platform does not contain outbound links to external third-party websites as a matter of standard design policy. In the event that any reference to an external resource is included for informational purposes, cdajl is not responsible for the privacy practices or content of such third-party sites. We recommend that you review the privacy policy of any external website you visit independently of the cdajl platform.
cdajl's game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate their own privacy practices in connection with their game software. Where their software collects technical data (such as session identifiers) as part of game delivery, that collection is governed by their respective data processing agreements with cdajl and does not extend to your full personal identity or financial data.
13 Changes to This Privacy Policy
cdajl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material — meaning they significantly affect the way we use your personal data or your rights in relation to that data — cdajl will provide advance notice to all registered players via email to the address on file, or via a prominent notice displayed on the cdajl platform, at least fourteen (14) days before the changes take effect.
For non-material changes — such as minor clarifications, typographical corrections, or administrative updates — the revised Policy will be published with an updated effective date and version number, and continued use of the cdajl platform after that date constitutes acceptance of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how cdajl protects your data. The current version of this Policy is always available at cdajl.io/privacy-policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cdajl handles your personal data, please contact our data protection and customer support team. We are committed to responding to all privacy-related enquiries promptly and thoroughly.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Response Time: Within 3 minutes via live chat during Bangladesh Standard Time (BST, UTC+6) peak hours; within 24 hours for email enquiries
When submitting a data rights request (such as a Subject Access Request or erasure request), please include your registered account username and the email address associated with your cdajl account to help us locate your records promptly and verify your identity before processing the request.
Your Data, Our Responsibility
How cdajl Protects Your Privacy
Six core pillars that define cdajl's approach to data protection — from encryption and access controls through to your individual rights as a player in Bangladesh.
256-bit SSL Encryption
Every connection between your device and cdajl is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Your personal data and financial transactions are transmitted securely at all times, whether you are on mobile or desktop.
Strict KYC Verification
cdajl's Know Your Customer programme ensures that every account belongs to a verified, eligible adult player. KYC checks protect all players on the platform by preventing fraud, identity theft, and financial crime. Your submitted documents are stored encrypted and accessed only by authorised compliance personnel.
No Data Selling
cdajl does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any unaffiliated commercial entity. Data sharing is limited strictly to payment processors, KYC partners, fraud prevention services, and legal authorities where legally required — nothing more.
Full Data Rights
As a cdajl player, you hold meaningful rights over your personal data — including the right to access, correct, restrict, and in some cases delete the data we hold about you. Submit a data rights request at any time by emailing [email protected] and our team will respond within 30 days.
Minimal Data Collection
cdajl collects only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect data speculatively or build marketing profiles for sale. Every data field we collect has a clear, documented purpose aligned with delivering and protecting your cdajl experience.
Marketing Opt-Out Anytime
Promotional communications from cdajl are sent only with your explicit consent. You may withdraw that consent at any time — immediately and without penalty — by contacting [email protected] or updating your account communication preferences. After opt-out, no further marketing messages will be sent.
Ready to Experience cdajl?
Now that you understand how cdajl safeguards your personal data, explore everything our platform has to offer — from live cricket betting and jackpot games to premium slots and live casino tables.